ESD Product FAQ

All ESD products are listed with a status of ESD and note that the End User Email is required.

For the ESD products with a 5-digit part number, you can place your order in the same manner as any other order (online, fax, or phone). The only difference is that we will require an email address where the license key and instruction email is to be delivered. For the other ESD products fulfilled by our vendor partners, please email your order to licensing@dstewart.com.

There is no difference in ordering the ESD products on our website; both types of products are assigned a 5 or 6-digit part number and both are available online.

Providing the email address(s) where the license key and instruction email is to be delivered is the only additional step when ordering an ESD product.

You can order both ESD and physical products, on the same order. The license key and activation email will be sent to you and/or your end user and the physical product will ship via your preferred method.

It is possible for you to order multiple ESD products for multiple end users but you will need to have all emails sent directly to you and you would need to forward them to the appropriate end user. We are unable to send the emails directly to the different end users on a single order due to defaults in our system. Please note that if you do choose to have the emails sent to you, and you order multiple copies of the same ESD product, you will receive one email with all license keys included in it, so you will want to separate them out before forwarding them to your end users.

Each product line has different instructions regarding the downloading and activation of their products. Instructions for each product are included in the email that is delivered with the license key.

An email is sent to the email address you designate that includes the license key and download/activation instructions.

Yes. Please contact Customer Service at 800-279-2795 to request a copy of this email.

Returns are not allowed for any ESD orders.

Due to limitations in our system, you will need to designate UPS as a shipping method to your ESD products. If your order includes both ESD and physical products, please choose your preferred shipping method.

ESD Orders will be fulfilled the same day provided the order is entered into our system prior to the shipping cutoff time of 4:30 PM CST.

ESD emails are sent from orderfulfillment@dstewart.com. Please check your spam filters to ensure you receive these emails.

You may enter up to two email addresses to receive the license key and activation email. You may want to copy your business on the email so that you have a copy if your end user has a question.

Electronic Software download is not supported by all product titles. We will keep you informed as new ESD product titles become available.

Shipping Method – Checkout requires that you select a Shipping Method. If you are ordering serialized product (ESD) which is deliverable via an email communication, select "UPS Ground" as the shipping method.

Email address – Your Email address is required so we may email your order confirmation. If you have ordered serialized product (ESD) you will be asked to enter the Email address for this communication separately.

PO Number – Your purchase order number is required on all orders.